Shipping policy

Orders are usually dispatched in 1-2 business day(s) via Australia Post Regular Parcel Services. Express shipping is only available for Metro areas (except WA and NT). If express shipping option is selected but your delivery address is outside of our coverage, we will notify you if we are unable to send via express.

Tracking events are normally updated in 1-3 business days after dispatch. This is common as our parcels are picked up by Australia Post instead of being dropped off/scanned at a LPO where an instant tracking event is provided. The tracking update delay does not indicate a delay in delivery and are usually the same speed as if not faster than dropping off at a LPO.  

We may reuse our branded freight cartons as shipping boxes for some orders. Please note that we have seen some significant delays of Australia Post delivery due to extended COVID-19. However so far the rate of significant delays is relatively low.